Support
Help for the LocalRun, Fan Cave, LocalRun Driver and LocalRun Business apps, all run by TurnNet LLC. Email or call — we usually answer within one business day.
For a problem with a food order (missing item, wrong order, refund), call the restaurant first — its number is on your order’s tracking page. If that doesn’t fix it, contact us with your order number.
LocalRun (ordering & local pros)
Do I need an account?
No. You order as a guest. Your order’s tracking link is saved on your phone under My orders.
Where is my order?
Open My orders and tap the order, or use the tracking link texted or emailed to you.
How do refunds work?
The restaurant handles refunds for its food. Contact the restaurant; if you can’t reach them, contact us with your order number.
Why does it ask for my location?
Only when you tap “Use my location”, to show places near you. You can type your address instead.
How do I report a pro or a job post?
Email us with the link to the listing or job. We review reports within one business day and remove content that breaks our Services terms.
Fan Cave app
How do I order?
Pick items from the menu, check out with a card, and choose pickup or delivery.
How do I get order notifications?
After you order, tap “Notify me” on the order page and allow notifications.
Rewards points
Points are tied to your phone number at Fan Cave. Ask at the counter, or contact us to correct or delete them.
LocalRun Driver
How do I get approved?
Sign up in the app, add your license and insurance, and set up payouts with Stripe. LocalRun reviews new drivers before they can take runs.
When do I get paid?
Payouts go to your bank through Stripe Express. Open the menu → Payouts & earnings.
Location
The app uses your location only while it is open and you are on shift or on a run. It does not track you in the background.
Delete my driver account
In the app: menu (☰) → Delete my account. Or use the request form.
LocalRun Business
Set up a new device
On a device you already use, open the store hub → Devices → Add a device. Type the 6-digit code on the new device.
Printer won’t print
Make sure the Star printer is on and on the same Wi-Fi (or paired by Bluetooth), then use “Test print” in the register settings.
Employees: Team sign-in
Employees sign in to the Team page with their cell number and a texted code. To remove your phone and sign-in data: Team page → Remove my phone & sign-in data.
Close my store account
Store hub menu → Delete store account…. We settle balances and payouts, then delete your store’s data.
Privacy & your data
Read the privacy policy. To delete your data, see Delete my account.